📦 Shipping & Order Support — Velarí FAQs

Q: How much is shipping?
A: We proudly offer FREE Express Shipping on all orders — both within the USA and worldwide.

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Q: How long does shipping take?
A:

• Processing Time: All orders are processed and shipped within 1–3 business days.

• Delivery Time (USA): Estimated delivery is 3–7 business days.

• Delivery Time (International): Estimated delivery is also 3–7 business days depending on your region.

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Q: Where is my order?
A: You can track your order using the link sent to your email. Or, visit our  Track My Order     page and enter your tracking number for real-time updates.

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Q: When will I receive my tracking number?
A: Your tracking number will be emailed to you 2–3 days after your order is placed. If you haven’t received it within 5 business days, please reach out to our support team.

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Q: I lost my tracking number — what now?
A: No worries! Just email us at support@velarishop.com with your full name and shipping address, and we’ll re-send it right away.

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Q: Can I make changes to my order?
A: Yes — if it's within 12 hours of placing your order, we can update:

• Delivery address

• Name

• Email

• Phone number

Please contact us as soon as possible at support@velarishop.com to request changes.

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Q: Can I cancel my order?
A: Cancellations must be requested within 12 hours of placing your order.
Once your order has been shipped, it cannot be cancelled.

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Q: What is your return policy?
A: Please visit our Return & Refund Policy page for full details on how we handle returns, exchanges, and refunds.

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Q: There’s an issue with my order. What should I do?
A: We’re here to help. If your order arrived damaged, incomplete, or incorrect, please contact us at support@velarishop.com with a description of the issue and any relevant photos.

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Still need help?
Our support team is ready to assist you. Reach out anytime at support@velarishop.com — we aim to respond within 24 hours.